yusuffdm
 
  
 

Associate Professor Dr. Zillur Rahman

 
 
yusuffdm[at]iitr.ernet.in 
Ph No: 285081
 
   

Area of Interest

  • Strategy
  • Marketing
  • Sustainability

Books ,Manuals, Monographs Authored

 BOOKS EDITED

1.   Rural India- Future IT Village, Wisdom Publications, Delhi, 2006, ISBN: 81-89547-17-8.
 
2.    Rural Technologies, Wisdom Publications, Delhi, 2007, ISBN: 81- 89547-28-3.
 
CHAPTER IN BOOK
 
 Rahman, Z., “Service Quality- Gaps in Indian Banking Industry” in Customer Service in Indian Banks, Edited by    Murthy, G.G.M., ICFAI University Press {ISBN: 81-314-0542-7}, 2006, pp. 69-83.

Honors

  • Emerald Literati Club Highly Commended Award awarded by EMERALD, 2004
  • Highly Commended Award EMERALD AIMA INDIAN MANAGEMENT RESEARCH FUND AWARD awarded by EMERALD, 2009

Organised Conferences, Seminars, Courses

  • Workshop on Supply Chain Management sponsored by Bristlecone India, 26-03-2007
  • Workshop on SPSS sponsored by IMRB International, 20-03-2007
  • Workshop on Rural Technology sponsored by Uttaranchal RuTag, NABARD, Govt. of Uttaranchal, 18-03-2007

Seminars, Symposiums, Workshops Attended

  • E-BUSINESS 2000 held at , Roorkee, during 23-11-2000
  • RESEARCH METHODS IN MANAGEMENT held at , Chandigarh, during 08-03-2000
  • held at , , during

Ph.Ds Supervised

Name of ScholarResearch TopicRegistration year
J. SiddiquiIS and IT for Organization Agility2004
Ratan K. MishraDeveloping Model and Methdology for Globalization strategy2005
Col. Dr. M AzamDevelopment of an Integrated Quality Model for a Healthcare2007
Ishwar KumarMeasuring and Managing Customer based Brand Equity in Indian Healthcare Establishments2009
Faisal TalibIdentifying, Implementing, and Evaluating TQM practices in Select Indian Service Companies2009
Ruchi GargDeveloping a Model for Analyzing and Measuring Customer Experience2009

Memberships

StatusOrganisation
Life MemberIndian Society for Training and Development

Refereed Journal Papers

International Journals

 

1.                   Talib, F. and Rahman, Z. (2010), “Critical Success Factors of TQM in Service Organizations: A proposed Model “, Services Marketing Quarterly {Haworth Press}, Volume 31, Number 2 {Forthcoming}. 

 

2.                   Talib, F. and Rahman, Z. (2010), “Studying the impact of total quality management in service industries”, International Journal of Productivity and Quality Management {Inderscience}, Vol. 6, No, 3/4 {Forthcoming}.

 

3.                   Rahman, Z. and Qureshi, M.N., “Fuzzy Approach to Measuring Healthcare Service Quality”, International Journal of Behavioural & Healthcare Research {Inderscience}, Vol. 1, Iss 2, 2009, pp.105-124.

 

4.                   Samanta, S.K., Woods, J., Ghanbari, M. and Rahman, Z., “Tariff balancing for increased subscription and revenue in a mobile network”, International Journal Mobile Communications (Inderscience), Vol. 7, No. 2, 2009, pp.213–231.

 

5.                   Rahman, Z. and Qureshi, M.N., “Developing New Services using Fuzzy QFD: a LIFENET Casestudy”, International Journal of Healthcare Quality Assurance {Emerald}, Vol. 21, Iss 7, 2008, pp.638-658.

 

6.                   Rahman, Z., “Strategic Dilemma at TRL”, The Management Case Study Journal, Vol.8, Issue 1, July, 2008.pp. 38-47. {http://business.unisa.edu.au/mcsj/default.asp}.

 

7.                   Faisal, M.N. and Rahman, Z., “E-Government in India: Modeling the Barriers to its adoption and diffusion”, Electronic Government: An International Journal {Inderscience}, Vol.5 No.2, 2008.pp.181-202.

 

8.                   Rahman, Z. and Qureshi, M.N., “LIFENET Hospitals India: A Case Study in developing New Services”, International Journal of Healthcare Quality Assurance {Emerald}, Vol. 21, Iss 3, (spring) 2008. pp. 274-288.

 

9.                   Rahman, Z. and Qureshi, M.N., “Integrating the Supply Chain flows for Business Effectiveness”, Studies in Business and Economics {http://www.qu.edu.qa/qu/colleges/bus/bus_jour.html}, Vol.13, No.1, 2007, pp.5-20.

 

10.               Siddiqui, J. and Rahman, Z.” TQM Principle’s Applications on Information System for Emperical Goals: a Study of Indian Organizations”, THE TQM MAGAZINE {Emerald},Vol. 9, Iss.1, 2007, pp.76-87

 

11.               Rahman, Z. and Siddiqui, J.,” Exploring Total Quality Management for Information Systems in Indian Firms: Application and Benefits”, Business Process Management Journal {Emerald}, Vol.12, Iss. 5, 2006, pp.622-631.

 

12.               Siddiqui, J. and Rahman, Z.,” TQM for Information System: Are Indian Organizations Ready?” Interdisciplinary Journal of Information, Knowledge, and Management, Vol. 1, 2006, pp.125-136. {http://www.ijikm.org}.

 

13.               Rahman, Z., “Marketing Strategy for Logan in India”, The Management Case Study Journal,

Vol.6, Issue 1, July, 2006.pp. 9-23 {http://business.unisa.edu.au/mcsj/default.asp}.

 

14.               Rahman, Z., “Customer Experience Management- A Case Study of an Indian Bank”, Journal of Database Marketing and Customer Strategy Management {Palgrave }, Vol.13 No.3, April, 2006, pp.203-221.

 

15.               Rahman, Z., “Superior Service Quality in Indian Cellular Telecommunication Industry: A Source of Sustainable Competitive Advantage in an Emerging Economy”, Services Marketing Quarterly {Haworth Press}, Vol. 27 No.4, 2005, pp.115-138.

 

16.               Rahman, Z., “The Pygmalion Effect: Choosing from a Quiver full of Arrows”, Marketing Management Journal {Marketing Management Association}, Vol.14 No.2, Fall, 2004, pp. 158-168.

 

17.               Rahman, Z., “Developing Customer Oriented Service: a case study”, Managing Service Quality {Emerald}, Vol.14 No.5, 2004, pp. 426-435.

 

18.               Rahman, Z., “A Model for Sales and Distribution of E-Services”, Services Marketing Quarterly {Haworth Press}, Vol. 26 No.1, 2004, pp.71-87.

 

19.               Rahman, Z., “E-Commerce Solution for Services”, European Business Review {Emerald}, Vol. 16. Issue 6, 2004, pp. 564-576.

 

20.               Bhattacharyya, S.K., and Rahman, Z.,”Capturing the Customer’s Voice, the Centerpiece of Strategy Making- A Case Study in Banking”, European Business Review {Emerald}, Vol. 16. No. 2, 2004, pp.128-138.

 

21.               Rahman, Z., ”Use of Internet in Supply Chain Management: A Study of Indian Companies”, Industrial Management & Data Systems {Emerald}, Volume 104, Number 1, 2004, pp.31-41.

 

22.               Rahman, Z.,” Internet Based Supply Chain Management: Using the Internet to Revolutionize your Business”, International Journal of Information Management {Elsevier}, Vol.23, Dec 2003, pp.493-505.

 

23.               Rahman, Z. and Bhattacharyya, S.K., “Sources of First Mover Advantages in Emerging Markets – An Indian Perspective”, European Business Review {Emerald}, Vol.15. No. 6, 2003, pp. 361-371.

 

24.               Rahman, Z., and Bhattacharyya, S.K., “First Mover Advantages in Emerging Economies: a Discussion”, Management Decision {Emerald}, Volume 41 Number 2 (2003), pp.141-147.

 

25.               Bhattacharyya, S.K. and Rahman, Z., “Why Large Local Conglomerates may not work
in Emerging Markets”, European Business Review {Emerald}, Vol 15 No 2, 2003, pp. 105-115.    

 

26.               Rahman, Z. and Bhattacharyya, S.K., “Virtual Organization: A Stratagem”, Singapore Management Review {Singapore Institute of Management}, Volume 24 NO. 2, (Second Half), 2002, pp. 29-45.                                          

 

27.               Rahman, Z. and Bhattacharyya, S.K., “E Tailing of Services: An Indian Scenario”, Singapore
Management Review {Singapore Institute of Management}, Volume 24 NO. 1, (First Half), 2002, pp. 67-79.                                     

 

National Journals

1.         Rahman,Z., “The branding of CHHOKRA”, Vision –The Journal of Business Perspective (MDI Gurgaon), Volume 13, Number 03 (July—September, 2009), pp.61-68.

 1.          Siddiqui, J., Rahman, Z., Zafar. A., and Talib, F., “Information Technology and Organizational Associates: A Synergy for Agility”, ICFAI Journal of Information Technology {ICFAI University Press}, Vol. V, No. 1, March 2009, pp.68-81.

 

2.         Rahman, Z., and Talib, F. “A Study of Optimization of Process by Using Taguchi’s Parameter Design Approach”, ICFAI Journal Of Operations Management {ICFAI University Press}, Vol. VII, No. 3, August 2008, pp. 6-17.

 

3.        Rahman, Z., “Diagnoses of the management case titled ‘Infosys Technologies Ltd.: Growing Share of Customer’s Business”. Narus, J A., Seshadri, D. V. R., Vikalpa, Vol. 32, No. 2, Apr-Jun 2007, in Vikalpa,  Vol. 32. No.4 (Oct-Dec, 2007), pp. 141-145.

 

3.                  Rahman, Z., “Diagnoses of the management case titled ‘Planet Health.”, Jain, A.K, Sinha, P. K., and Bhardwaj, P., Vikalpa, Vol.31. No.4 Oct-Dec 2006 in Vikalpa {Journal of IIM Ahmedabad}, Vol. 32. No.2 (April-June 2007), pp. 110-114.

 

4.                  Rahman, Z., “Diagnoses of the management case titled ‘Kurlon Ltd.”, by Simon George, Vikalpa, Vol.31. No.3 July–September 2006 in Vikalpa {Journal of IIM Ahmedabad}, Vol.32 No. 1 (Jan-March 2007), pp.134-137.

 

5.                   Rahman,Z., ”Integrating the Physical, Information, and Financial Flows-The Next Corporate

Paradigm”, The ICFAI Journal of Supply Chain Management {ICFAI University Press},          September,2006,      pp.12-22.

 

6.                   Rahman, Z., Siddiqui, J., and Zafar, A., “Does IT/IS Investments Pay-Off Their Worth in Organizational Performance and Productivity”, The ICFAI Journal of Systems Management {ICFAI University Press}, Vol. III No.4, November, 2005, pp.7-15.

 

7.                   Rahman, Z. and Siddiqui, J.,” Realization of Pragmatic Goals through TQM of IS in Indian Organizations”, Productivity {Journal of National Productivity Council}, Vol. 45, No.3, October- November, 2005, pp. 444-452.

 

8.                   Rahman, Z. and Bhattacharyya, S.K., “Choosing Business School: An Application of
Q-Methodology”, Productivity {Journal of National Productivity Council}, Vol 44 No.2 (July-September 2003), pp.195-202.

 

9.                   Rahman, Z. and Bhattacharyya, S.K., “Doha: An Environmental Threat and Opportunities profile”, Journal of Services Research {Journal of IIMT}, Vol.2 No.2 (October 2002-March 2003), pp.111-121.

 

10.               Bhattacharyya, S.K. and Rahman, Z. and Sharma, A.K., “How do Prospective candidates evaluate a Business School”, Paradigm {Journal of IMT}, Vol.6 No.2 (July- December), 2002, pp.11-21.

 

11.               Rahman, Z., “New Economy”, Shimla Management Review {Journal of HP University}, Vol.1 No.1 (Nov 2002), pp 117-142.

 

12.               Rahman, Z., “Ideal Petrol Pump: A Critical Analysis under the changing Scenario”,
The Management   Accountant {Journal of ICWAI}, Vol.37 No. 1 (January 2002), pp 20-29.

 

 

13.               Bhatttacharyya, S.K. and Rahman, Z., “Will E tailing overshadow Physical Retailing”, Productivity {Journal of National Productivity Council}, Vol.42 No.3 (October- December 2001), pp.399-404.

 

14.               Rahman, Z., “Pitfalls in Managing Information”, The Business Review {Journal of the University of Kashmir}, Vol.7, No.1&2 (2001), pp. 177-182.

 

15.               Rahman, Z., “Review of the book titled ‘Electronic Communication Convergence Policy Challenges in    Asia’ by Mark Hukill, Ryota Ono, and Chandrasekhar Vallath”, Management Review {Journal of IIM Bangalore}, Vol. 13, No. 3     (September 2001), pp. 113-114.

 

16.               Rahman, Z., “Small Cars and Indian Car Market:An Emprical Investigation”, Indian Management Studies Journal {Journal of Punjabi University, Patiala}, Volume 5 Number 1(April 2001), pp.93-103.

 

17.               Rahman, Z. and Ahuja, S., “Reliance’s future focus strategy”, Indian Management {Journal of the All India Management Association}, Vol.40 No.1 (January 2001), pp.17-21.

 

18.               Rahman, Z., “Market Potential for Small Cars in India”, NMIMS Management Review {Journal of Narsee Monjee Institute of Management Studies}, Vol. XII No. 2 (July –December 2000), pp. 50-65.

 

19.               Rahman, Z., “Brand Management Strategies of FMCG’s and Consumer Durable
Companies Operating in India”, JIMS 8M {Journal of JIMS}, Volume 5 No.4 (October-December 2000), pp.4-13.

 

20.               Rahman, Z., “Computerised MIS in Indian Manufacturing Companies“, Research Bulletin {Bulletin of The Institute of Cost and Works Accountants of India}, Vol. XIX (Jan2000-July 2000), pp.38-44.

 

21.               Rahman, Z., “Internet: the New Paradigm”, Ahigyan {Journal of FORE School of Management}, Vol. XVII, No. 2 (April –June 2000), pp.31-34.

 

22.                Rahman, Z. & Faisal, M.N., “IT and Business: The Strategic Advantage”, Indian Management {Journal of the All India Management Association}, Vol. 38 No.  10 (Oct 1999), pp. 51-55.                       

 

23.               Rahman, Z., “Information Management: The Strategy for Competitive Advantage”, JIMS 8M {Journal of JIMS}, Vol.4 No.1 (Jan- March 1999), pp. 37-41.   

                                                                                       

24.               Rahman, Z., “Treatise on Fiscal Reforms in India”, Abhigyan {Journal of FORE School of Management}, Vol. XVI, No.3 (July- September 1998), pp. 1-8.

 

25.               Rahman, Z., “Diagnoses of the management case titled ‘Blair Water Purifiers India’, by James E. Nelson”, Vikalpa, Vol.22 No.3 July–September 1997 in Vikalpa {Journal of IIM Ahmedabad}, Vol.23 No. 2 (April-June 1998), pp.67-68.                                                                                                                  

26.               Rahman, Z., “Information Technology: Impact on Management Effectiveness”, Pranjana {Journal of IAMT}, Vol.1 No.1 (January   1998), pp.69-81.

 

27.               Rahman, Z., “Looking beyond Fiscal Prudence”, Indian Management {Journal of the All India Management Association}, Vol.36 No.11 (Nov.1997), pp. 32-43.

 

28.               Rahman, Z., “Data Processing and Transmission”, The Management Accountant {Journal of ICWAI}, Vol.32 No.7 (July 1997), pp.503-505.                                                                                                                              

 

29.               Rahman, Z., “Strategic Information Technology for Restructuring in India”, The Business Review {Journal of the University of Kashmir}, Vol.3 No. 1 &2, (1997), pp.231-238.                                                                                                 

 

30.               Rahman, Z., “Signal: Analog Vs Digital”, The Management Accountant {Journal of ICWAI}, Vol. 31 No.9 (September 1996), pp.652-653.

 

31.               Rahman, Z., “Indian Economic System and Technology Management”, Prabandh (Bureau of State Enterprises U.P.}, (April-June 1996), pp.8-13.

 

32.               Rahman, Z., “The Mexico Syndrome”, Vikalpa {Journal of IIM Ahmedabad}, Vol.21, No.2 (April-June 1996), pp.69-71.

 

 

33.               Rahman, Z., “Indian’s Foreign Debt and Payments”, Nirnay {Journal of Sardar Patel Institute of Public Administration, Ahmedabad}, Vol. No.10 (March 1995),
pp.27-32.

 

National Conference Proceedings

 

1.                   Abstract of the Paper titled “The Role of Information Technology in Business”,
published in ABSTRACTS (CONTRIBUTED PAPERS), Conference on Information
Technology for Management Science Applications, July 27-28, 1999, INDIAN INSTITUTE OF SCIENCE, Bangalore.

 

2.                   Rahman, Z., “Pitfalls in Managing Information”, New Business Paradigm: Global, Virtual and Flexible, Proceedings of the First Global Conference on Flexible Systems Management

      (GLOGIFT 2000), Dec. 17th – 20th, 2000, New Delhi.pp.511-516.

 

 

 

 

PAPERS PRESENTED AT CONFERENCES

 

International Conferences

 

1.                   Presented a paper titled “Service Quality: Gaps in Indian Cellular Telecommunication Industry” in Society for Advancement of Management 2005 International Business Conference IN SEARCH OF A WINNING STARTEGY held in Las Vegas, Nevada, USA from April 3-6, 2005.

 

2.                   Presented a paper titled “Fuzzy Approach to Measuring Healthcare Service Quality” in Business & Economics Society International conference held in Lugano, Switzerland, July 15-19, 2008. The paper has also been accepted for publication in International Journal of Behavioural & Healthcare Research {Inderscience}, Vol.Vol. 1, Iss 2, 2009, pp.105-124.

 

Conferences held in India

 

1.                   Presented a paper titled “Service Quality Gaps” at National Conference on Marketing 2004 & Beyond, organized by the ICFAI Business School, Bangalore on 28th and 29th October 2004 and published in ICFAI Journal for Marketing Management, Vol.IV No.1 Feb 2005, pp.37-47.

 

2.                   Falib, F., and Rahman, Z. (2009), “An Exploratory Study of Total Quality Management Practices in Services Industries”, 3rd Annual International Conference on Decisions in Management and Social Sciences for Sustainable Development, Organized by Indian Institute of Social Welfare and Business Management, Kolkata, on Dec 14-15 {First  author presented the paper and abstract published in the proceedings}..

 

3.                   Garg, R., Kumar, I., and Rahman, Z., (2010), “A Theoretical Investigation into the Relationship between Customer Experience and Brand Loyalty”, ICBM 2010 2nd International Conference on Brand Management, Organized by Institute of Management Technology, Ghaziabad, on Jan 8-9, 2010 {First author presented the paper and abstract published in the proceedings}.

 

 

 

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