yusuffdm

 
   
 

Dr. Zillur Rahman

 
 
Associate Professor
yusuffdm@iitr.ernet.in
Ph No: 285081
Resume
 
   

Areas of Interest

  • Strategy
  • Marketing
  • Sustainability

Honors and Awards

AwardInstituteYear
Emerald Literati Club Highly Commended AwardEMERALD2004
Highly Commended Award EMERALD AIMA INDIAN MANAGEMENT RESEARCH FUND AWARDEMERALD2009

Educational Details

DegreeSubjectUniversityYear
Ph.D.Business AdministrationAMU1996
MBAMarketingAMU1992

Sponsored Research Projects

TopicFunding AgencyYear
Rapid EIA studies for IIE Sitarganj, Environmental MonitoringSIDCUL1
Rapid EIA studies for IIE, Sitarganj, Modeling, Report and Other StudiesSIDCUL1

Participation in seminars

NamePlaceSponsored ByDate
RESEARCH METHODS IN MANAGEMENTChandigarhUniversity Business School, Punjab University08-03-2000
E-BUSINESS 2000RoorkeeRoorkee University Alumni Association23-11-2000

Memberships

  • Indian Society for Training and Development, Life Member

PHDs Supervised

TopicScholar NameStatus of PHDRegistration Year
Identifying, Implementing, and Evaluating TQM practices in Select Indian Service CompaniesFaisal TalibA1
IS and IT for Organization AgilityJ. SiddiquiA1
Developing Model and Methdology for Globalization strategyRatan K. MishraA1
Development of an Integrated Quality Model for a HealthcareCol. Dr. M AzamO1
Developing a Model for Analyzing and Measuring Customer ExperienceRuchi GargO1
Measuring and Managing Customer based Brand Equity in Indian Healthcare EstablishmentsIshwar KumarO1

Courses or Conferences Organised

Conference NameSponsored ByDate
Workshop on Rural TechnologyUttaranchal RuTag, NABARD, Govt. of Uttaranchal18-03-2007
Workshop on SPSSIMRB International20-03-2007
Workshop on Supply Chain ManagementBristlecone India26-03-2007

Special Lectures Delivered

TitlePlaceDate
TECHOLOGY ENABLED MANAGERIAL SKILLS CCE, IITRJune 15-Ju
SHORT TERM COURSE ON E-COMMERCE CCE IITROct 31-Nov
SHORT TERM COURSE ON RESEARCH METHODOLOGY AND QUANTITIVE TECHNIQUES QIP Centre, IITRJune 30-Ju
ANALYTICAL SKILLS DEVELOPMENT PROGRAM for Executives of ACCMIED, IITRMar 19 to
ANALYTICAL SKILLS DEVELOPMENT PROGRAM MIED, IIT RApr16 to

Refreed Journal Papers

  1. Goyal, P., Rahman, Z., and Kazmi, A.A., “Corporate Sustainability Performance and Firm Performance Research Literature Review and Future Research Agenda”, Management Decision {Emerald}, 2013, Vol. 51, Iss.3, pp.361-379.

 

  1. Talib, F., Rahman, Z. and Qureshi, M.N., "An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies”, International Journal of Quality & Reliability Management {Emerald}, 2013, Vol. 30, No.3, pp.280-318.

 

  1. Talib, F., Rahman, Z. and Akhtar, A., “An instrument for measuring the key practices of total quality management in ICT industry: an empirical study in India”, Service Business: An International Journal {Springer}, 2013, Vol. 7, No.2, pp. 275-306.

 

  1. Azam, M, Rahman, Z., Talib, F., and Singh K.J., “A critical study of quality parameters in health care establishment”, International Journal of Healthcare Quality Assurance {Emerald}, 2012, Vol. 25, Iss.5, pp. 387-402.

 

  1.  Azam, M, Rahman, Z., Talib, F., “Core quality and associated supportive quality parameters: a conceptual quality frame work in healthcare establishment”, International Journal of Business Excellence {Inderscience}, 2012, Vol.5 Vol.3, pp. 238-277.

 

  1. Talib, F.,Rahman, Z. and Qureshi, M.N., “Total quality management in service sector: a literature review”, International Journal of Business Innovation and Research , {Inderscience}, 2012, Vol.6,  No.3,pp. 259-301.

 

  1. Talib, F., and Rahman, Z.,”Total quality management practices in manufacturing and service industries: a comparative study”, International Journal of Advanced Operations Management {Inderscience}, 2012, Vol.4, No.3, pp.155-176.

 

  1. Garg, R., Rahman, Z., Qureshi, M.N., and Kumar, I., “"Identifying and ranking critical success factors of customer experience in banks: An analytic hierarchy process (AHP) approach”, Journal of Modelling in Management {Emerald}, 2012, Vol.7, Iss.2, pp. 201-220.

 

  1. Talib, F., Rahman, Z. and Qureshi, M.N., “Prioritising the practices of total quality management: an analytic hierarchy process (AHP) analysis for the service industries”, Total Quality Management and Business Excellence, {Taylor & Francis}, 2011, Vol.22 No.12 pp.1331-1351.

 

  1. Talib, F., Rahman, Z. and Qureshi, M.N., “Assessing the awareness of total quality management in Indian service industries: an empirical investigation” Asian Journal on Quality {Emerald}, 2011, Vol.12 No.3, pp. 228-243.

 

  1. Garg, R., Rahman, Z., Qureshi, M.N., and Kumar, I., “Customer Experience: a critical literature review and research agenda”, International Journal of Services Sciences {Inderscience}, 2011, Vol.4, No.2,   pp. 146-173.

 

  1. Talib, F., Azam, M, Rahman, Z., “Best Practices of Total Quality Management Implementation in a Healthcare Setting," Health Marketing Quarterly {Routledge}, 2011, Volume 28, No. 3, pp. 232-252.

 

  1. Garg, R., Rahman, Z., Kumar, I., and Qureshi, M.N., “Identifying and Modelling the factors of customer experience towards customers’ satisfaction”, International Journal of Modelling in Operations Management {Inderscience}, 2011, Vol.1, Iss. 4. pp. 359-381.

 

  1. Talib, F., Rahman, Z., Qureshi, M.N., and Siddiqui, J., “Total Quality Management and Service Quality: An Exploratory Study of Quality Management Practices and Barriers in Service Industry”, International Journal of Services and Operations Management {Inderscience}, Vol.10, No.1, 2011,pp.94-118.

 

  1. Talib, F., Rahman, Z., and Qureshi, M.N., “Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach”, Benchmarking: An International Journal {Emerald}, 2011, Vol. 18, Iss. 4, pp. 563-587

 

  1. Talib, F., Rahman, Z., and Qureshi, M.N., “A Study of Total Quality Management and Supply Chain Management practices”, International Journal of Productivity and Performance Management {Emerald}, Vol. 60, Iss 3, 2011, pp. 268-288.

 

  1. Mishra, R.K., Rahman, Z., “Nonparametric approach to rank global petroleum business opportunities” Journal of Applied Statistics {Routledge}, Vol.38, No.3, 2011, pp. 631-646.

 

  1. Talib, F. and Rahman, Z., Qureshi, M.N., “An interpretive structural modeling approach for modeling the practices of total quality management in service sector”, International Journal of Modelling in Operations Management {Inderscience}, 2011, Vol. 1, No.3, pp. 223-250.

 

  1. Talib, F. and Rahman, Z., Qureshi, M.N., “The relationship between total quality management and quality performance in the service industry: a theoretical model”, International Journal of Business, Management and Social Sciences, Vol. 1, No. 1, 2010, pp. 113-128.

 

  1. Garg, R., Rahman, Z., and Kumar, I., “Evaluating a Model for Analyzing methods used for Measuring Customer Experience”, Database Marketing and Customer Strategy Management {Palgrave}, Vol. 17, No.2, 2010, pp. 78-90.

 

  1. Talib, F., Rahman, Z. and Qureshi, M.N., “Pareto Analysis of Total Quality Management factors critical to success of service industries”, International Journal of Quality Research, Vol. 4, No.2, 2010, pp.155-168.

 

  1. Talib, F. and Rahman, Z., Qureshi, M.N., “Studying the impact of total quality management in service industries”, International Journal of Productivity and Quality Management {Inderscience}, Vol. 6, No, 2, 2010, pp. 249-268.

 

  1. Talib, F. and Rahman, Z., “Critical Success Factors of TQM in Service Organizations: A proposed Model “, Services Marketing Quarterly {Routledge}, Volume 31, Number 3 2010, pp. 363-380.

 

  1. Rahman, Z. and Qureshi, M.N., “Fuzzy Approach to Measuring Healthcare Service Quality”, International Journal of Behavioural & Healthcare Research {Inderscience}, Vol. 1, Iss 2, 2009, pp.105-124.

 

  1. Samanta, S.K., Woods, J., Ghanbari, M. and Rahman, Z., “Tariff balancing for increased subscription and revenue in a mobile network”, International Journal of Mobile Communications (Inderscience), Vol. 7, No. 2, 2009, pp.213–231.

 

  1. Rahman, Z. and Qureshi, M.N., “Developing New Services using Fuzzy QFD: a LIFENET Casestudy”, International Journal of Healthcare Quality Assurance {Emerald}, Vol. 21, Iss 7, 2008, pp.638-658.

 

  1. Rahman, Z., “Strategic Dilemma at TRL”, The Management Case Study Journal, Vol.8, Issue 1, July, 2008.pp. 38-47. {http://business.unisa.edu.au/mcsj/default.asp}.

 

  1. Faisal, M.N. and Rahman, Z., “E-Government in India: Modeling the Barriers to its adoption and diffusion”, Electronic Government: An International Journal {Inderscience}, Vol.5 No.2, 2008.pp.181-202.

 

  1. Rahman, Z. and Qureshi, M.N., “LIFENET Hospitals India: A Case Study in developing New Services”, International Journal of Healthcare Quality Assurance {Emerald}, Vol. 21, Iss 3, (spring) 2008. pp. 274-288.

 

  1. Rahman, Z. and Qureshi, M.N., “Integrating the Supply Chain flows for Business Effectiveness”, Studies in Business and Economics {http://www.qu.edu.qa/qu/colleges/bus/bus_jour.html}, Vol.13, No.1, 2007, pp.5-20.

 

  1. Siddiqui, J. and Rahman, Z.” TQM Principle’s Applications on Information System for Emperical Goals: a Study of Indian Organizations”, THE TQM MAGAZINE {Emerald},Vol. 9, Iss.1, 2007, pp.76-87

 

  1. Rahman, Z. and Siddiqui, J.,” Exploring Total Quality Management for Information Systems in Indian Firms: Application and Benefits”, Business Process Management Journal {Emerald}, Vol.12, Iss. 5, 2006, pp.622-631.

 

  1. Siddiqui, J. and Rahman, Z.,” TQM for Information System: Are Indian Organizations Ready?” Interdisciplinary Journal of Information, Knowledge, and Management, Vol. 1, 2006, pp.125-136. {http://www.ijikm.org}.

 

  1. Rahman, Z., “Marketing Strategy for Logan in India”, The Management Case Study Journal,

            Vol.6, Issue 1, July, 2006.pp. 9-23. {http://business.unisa.edu.au/mcsj/default.asp}.

 

31.Rahman, Z., “Customer Experience Management- A Case Study of an Indian Bank”, Journal of Database Marketing and Customer Strategy Management {Palgrave }, Vol.13 No.3, April, 2006, pp.203-221.

 

  1. Rahman, Z., “Superior Service Quality in Indian Cellular Telecommunication Industry: A Source of Sustainable Competitive Advantage in an Emerging Economy”, Services Marketing Quarterly {Haworth Press}, Vol. 27 No.4, 2005, pp.115-138.

 

  1. Rahman, Z., “The Pygmalion Effect: Choosing from a Quiver full of Arrows”, Marketing Management Journal {Marketing Management Association}, Vol.14 No.2, Fall, 2004, pp. 158-168.

 

  1. Rahman, Z., “Developing Customer Oriented Service: a case study”, Managing Service Quality {Emerald}, Vol.14 No.5, 2004, pp. 426-435.

 

  1. Rahman, Z., “A Model for Sales and Distribution of E-Services”, Services Marketing Quarterly {Haworth Press}, Vol. 26 No.1, 2004, pp.71-87.

 

  1. Rahman, Z., “E-Commerce Solution for Services”, European Business Review {Emerald}, Vol. 16. Issue 6, 2004, pp. 564-576.

 

  1. Bhattacharyya, S.K., and Rahman, Z.,”Capturing the Customer’s Voice, the Centerpiece of Strategy Making- A Case Study in Banking”, European Business Review {Emerald}, Vol. 16. No. 2, 2004, pp.128-138.

 

  1. Rahman, Z., ”Use of Internet in Supply Chain Management: A Study of Indian Companies”, Industrial Management & Data Systems {Emerald}, Volume 104, Number 1, 2004, pp.31-41.

 

  1. Rahman, Z.,” Internet Based Supply Chain Management: Using the Internet to Revolutionize your Business”, International Journal of Information Management {Elsevier}, Vol.23, Dec 2003, pp.493-505.

 

  1. Rahman, Z. and Bhattacharyya, S.K., “Sources of First Mover Advantages in Emerging Markets – An Indian Perspective”, European Business Review {Emerald}, Vol.15. No. 6, 2003, pp. 361-371.

 

  1. Rahman, Z., and Bhattacharyya, S.K., “First Mover Advantages in Emerging Economies: a Discussion”, Management Decision {Emerald}, Volume 41 Number 2 (2003), pp.141-147.

 

  1. Bhattacharyya, S.K. and Rahman, Z., “Why Large Local Conglomerates may not work
    in Emerging Markets    ”, European Business Review {Emerald}, Vol 15 No 2, 2003, pp. 105-115.   

 

  1. Rahman, Z. and Bhattacharyya, S.K., “Virtual Organization: A Stratagem”, Singapore Management Review {Singapore Institute of Management}, Volume 24 NO. 2, (Second Half), 2002, pp. 29-45.                                           

 

  1. Rahman, Z. and Bhattacharyya, S.K., “E Tailing of Services: An Indian Scenario”, Singapore
    Management Review     {Singapore Institute of Management}, Volume 24 NO. 1, (First Half), 2002, pp. 67-79.                                    

 

 

                                                                    APPENDIX B

 

 

PAPERS PRESENTED AT CONFERENCES

 

International Conferences

 

  1. Presented a paper titled “Service Quality: Gaps in Indian Cellular Telecommunication Industry” in Society for Advancement of Management 2005 International Business Conference IN SEARCH OF A WINNING STARTEGY held in Las Vegas, Nevada, USA from April 3-6, 2005.

 

  1. Presented a paper titled “Fuzzy Approach to Measuring Healthcare Service Quality” in Business & Economics Society International conference held in Lugano, Switzerland, July 15-19, 2008 and published in International Journal of Behavioural & Healthcare Research {Inderscience}, Vol. 1, Iss 2, 2009, pp.105-124.

 

  1. Presented “Investigating the role of marketing in decreasing the influence of market barriers on consumers’ choice of health care brand”, at European Conference for Academic Disciplines organized by The International Journal of Arts and Sciences held in Gottenheim, Germany from Nov 28-Dec 3, 2010 and published in International Journal of Arts and Sciences, Vol. 4 , Iss 6, 2011, pp.126-133.

 

  1. Presented “Influence of Barriers on Customer based Attitudinal Brand Equity (CABE)”, in Eurasia Business & Economics Society (EBES) 2012 Antalya Conference, held in Antalya, Turkey from 13-14 Jan 2012.

 

  1. Presented “ A Framework for the assessment of Brand Loyalty: An AHP Approach”  at European Conference for Academic Disciplines organized by The International Journal of Arts and Sciences held in Rome, Italy from Oct 27-Nov 1, 2012 and also chaired a session.

 

  1. Presented “Are Indian Hospitality Companies aware of Total Quality Management? An Emprical Investigation”)”, in Eurasia Business & Economics Society (EBES) 2012 Warsaw Conference, held in Warsaw, Poland from Nov 1-3, 2012
Quotation

 "The best way to predict the future is to create it."
-Peter Drucker
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